Challenge
The Jacksonville Transportation Authority needed a clear understanding of how its compensation structure compared to industry standards and regional transit agencies. Leadership required accurate market data to support competitive pay decisions, improve retention, and ensure fairness across job classifications. Existing information was limited, which made it difficult to evaluate whether compensation levels aligned with the transit sector.
Approach
Custom Strategic Solutions conducted a comprehensive compensation analysis using transit specific data and public sector benchmarks. The team reviewed internal job classifications, gathered comparative salary information from peer transit agencies, and analyzed market trends that influenced pay expectations. CSS mapped JTA’s roles to comparable positions across the transit industry and identified salary ranges, pay progression patterns, and areas where adjustments were needed. The findings were compiled into a clear and actionable report for leadership.
Outcome
The analysis provided JTA with a reliable understanding of its compensation position within the transit market. Leadership gained insight into pay gaps, competitive strengths, and opportunities to enhance equity across the workforce. The findings supported more informed decision making about future salary adjustments, workforce planning, and recruitment strategies.
Proof
Through detailed market research, industry comparisons, and a transit focused methodology, CSS delivered a compensation analysis that offered clear guidance for strengthening JTA’s pay structure. The work demonstrated an ability to use industry specific data to support equity, competitiveness, and long term workforce stability.
This work was performed as part of a subcontracting partnership with C. Robinson Associates, Inc.