Challenge
The Jackson Municipal Airport Authority (JMAA) sought to strengthen its Finance, Procurement, and Information Technology functions to improve operational efficiency, reduce organizational risk, and align internal processes with industry best practices. Existing workflows, system utilization, vendor oversight, and IT safeguards required a structured assessment and clear path forward.
Approach
CSS led a three-phase initiative beginning with a comprehensive discovery and review of financial reporting practices, Munis system utilization, vendor verification protocols, and procurement procedures. In parallel, CSS evaluated cybersecurity training needs, confirmed SOC 1/SOC 2 reporting, and supported planning for COOP and disaster recovery strategies.
In Phase 2, CSS implemented targeted improvements, including updates to the procurement manual, streamlining ACH vendor payments, introducing contract templates, enhancing forecasting methods, reviewing departmental structure, and launching Munis training to increase system effectiveness. Phase 3 focused on building sustainability through SOP development and establishing review mechanisms to reinforce consistency and long-term operational alignment.
Outcome
JMAA achieved clearer financial processes, improved procurement compliance, strengthened vendor accountability, enhanced system utilization, and increased IT preparedness. Operations became more efficient, decision-making more informed, and workflows more consistent across departments.
Proof
The multi-phase improvements positioned JMAA with stronger controls, modernized procedures, and documented operating standards. This demonstrated CSS’s ability to elevate financial, procurement, and IT functions and support long-term organizational success.