Challenge
The Jacksonville Transportation Authority needed updated job descriptions that accurately reflected current responsibilities, industry expectations, and organizational needs. Many of the existing descriptions were outdated or inconsistent, which created challenges for recruitment, performance alignment, and compliance. JTA needed a clear, standardized framework to support hiring, evaluations, and long term workforce planning.
Approach
Custom Strategic Solutions reviewed existing job descriptions, interviewed key staff members, and analyzed position requirements across departments. The team identified gaps, clarified essential functions, and ensured alignment with organizational structure and regulatory expectations. Updated descriptions were rewritten with clear responsibilities, qualifications, competencies, and reporting relationships. CSS also developed a standardized formatting approach so that all descriptions were consistent and easy to maintain over time.
Outcome
JTA received updated, accurate, and professionally written job descriptions that support hiring, onboarding, and performance evaluation. Leadership gained greater clarity about roles and expectations, and employees benefited from more transparent descriptions of their responsibilities. The standardized format created consistency across departments and improved alignment with organizational goals.
Proof
Through detailed analysis, interviews, and thoughtful refinement, CSS delivered job descriptions that strengthened JTA’s workforce planning and supported compliance across the organization. The work demonstrated the value of clear and consistent documentation in building a strong and well structured human capital environment.